First in the Series

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    “Rick has done a great job with the Business Problem-Solving Seriesof Guides. He makes clear the dangers of leaping to solutions while bypassing or skimming over the vital Diagnosis stage. Leaders who may be reluctant, or too impatient, to discover the causes of business problems and tractable ways to solve them will see that it's not so big a challenge, provided they have the appropriate methods for the task.”

    Dr. Kim Warren

    Director, Strategy Dynamics, Ltd

    Author, Strategic Management Dynamics

    Past President of the System Dynamics Society

    London, England

    Introduction - Table of Contents

    • WELCOME!
      • Purpose of this Introduction to the BPSS Series
      • Fundamental Problem with Business Problem-Solving
      • Business Problem-Solving Training is Rare to Nonexistent

    • PART I: INTRODUCTION
      • Why a Business Problem-Solving System?
      • The Old Ways Don’t Work
      • Business Problem-Solving is Changing
      • The BPSS and BPSG Aren’t for Everyone or Every Problem
      • Business Problem-Solving Isn’t Rocket Science
      • BPSS Guides are a Generalized System
      • The BPSS and You

    • PART II: THE BUSINESS PROBLEM- SOLVING SYSTEM
      • Business Strategy & Planning
      • Characteristics of Strategic Decisions
      • What is Strategy?
      • BPSS Strategy to Plans Hierarchy
      • Foundational Elements of Strategy
      • Environment is a Strategic Consideration
      • POSIWID
      • What’s Stated or POSIWID?
      • Expectations
      • Execution & Operations
      • Actuals
      • Gaps Are [Expectations - Actuals]
      • Mind the Gaps
      • Gaps and the BPSS Analysis Timeframes
      • Measure the Gaps
      • Gap Causation Must be Identified
      • BPSS-DP1: Ignore, React, or Diagnose?
        • Diagnose
        • Ten Plus One Stages of Diagnosis
      • BPSS-DP2: As Is & Will Be, or Consider Solutions?
      • Separation Maximizes Economics
      • Solutions: Ideation, Selection, Planning
      • Multiple Possible Solutions
      • A Systematic & Logical Decision-making Approach
        • Contextual Factors
        • Two Essential Contextual Questions
      • Causally-Linked
      • BPSS-DP3: Proceed With Intervention?
        • Is the Solution Warranted?
      • BPSS-DP3 Outcomes
        • DP3’s Quasi-Option Three
      • Intervention Implementation
      • Implementation is Part of a Closed Loop
      • Successful Solutions Can Expose Unrealized Problems

    What is it all about?

    "You can't solve important business problems until you understand what caused them."

    Consultants, business analysts, and business professionals must diagnose and solve important business problems.

    Few professionals were taught these vital skills.

    Many skills taught are now outdated due to rapid advancements in AI, data science, systems science, and causal inference. Today, business problem-solving demands advanced skills, knowledge, and expertise.

    Business Problem-Solving System: Introduction--the first Guide in the Business Problem-Solving System Series of Guides--introduces a rigorous, up-to-date approach for applying Critical, Analytical, and Systems thinking ("aCAST") and Causal inference to diagnose non-obvious, dynamic causes of important business problems then create causally relevant solutions to improve behavior and performance.

    Read this Guide and start gaining rare, valuable, and difficult-to-imitate career-enhancing skills, knowledge, and abilities.